Labour Live | Labour Live

Frequently Asked Questions

TICKETS

Where is the event?

Labour Live will take place on Saturday, 16 June at White Hart Lane Recreation Ground, 59 White Hart Lane, London N22 5SJ

Gates open at 12:00 noon and will end around 20:00. Last entry to the festival site will be at 19:30.
You can only be readmitted to the event in exceptional circumstances.

When do tickets go on sale?

Tickets go on general sale on 20 March. Sign up or buy tickets at www.labour.live

What do tickets cost?

The costs for Labour Live tickets:
£35 Full priced ticket
£30 Unwaged/low waged ticket (Low waged is anyone earning less than the London Living Wage, which is £20,000 per annum.)
£10 Child ticket (14-17) - under 18s will need to be accompanied by an adult supervisor.
Under 14's go free.

Where and how do I buy tickets?

Tickets can be bought at www.labour.live

How do I pay?

Follow the link to our ticket page on www.labour.live.
All major credit and debit cards are accepted including Visa and Mastercard.

How will I know if I have a ticket or not?

A confirmation email will be sent to your email address followed by your e-tickets closer to the festival.

I'm under 18, can I buy a ticket?

Yes, providing it's within a transaction also purchasing an adult ticket.

Do children 13 and under need tickets?

Yes, these are free of charge.

Do I need a ticket for my baby?

Yes, these are free of charge.

What if I live outside the UK?

You are also able to purchase tickets to the festival.

What do I do if there are problems with the transaction?

Email labourlive@labour.org.uk

How and when will tickets be distributed?

Tickets will be distributed via email closer to the Festival.

What do I do if I've bought a ticket - but it hasn't arrived yet!

Don't panic! We won't be sending these out until closer to the festival.

Can I cancel or return my tickets?

No, refunds may be offered in exceptional circumstances. Please contact labourlive@labour.org.uk

But I bought a ticket and now I can't go - what shall I do?

Please contact us at labourlive@labour.org.uk for more information.

Can I leave tickets to collect at the box office?

No. Please ensure all attendees have their tickets printed prior to arriving on site.

GETTING TO THE FESTIVAL

How do I get to the festival?

You can catch a bus, train, walk or cycle to the site. More information can be found at www.tfl.gov.uk

ON ARRIVAL

When can I arrive on site? What hours are the gates open?

The festival gates open at noon on Saturday 16 June.
Do I need to exchange my ticket for a wristband?
Yes, this will permit you entrance to the festival site.

What ID do I need to get into the Festival?

A debit or credit card is sufficient for any ticket queries. If for proof of age, a PASS card, driving licence or passport is required.
Attendees will have bags searched upon entry and may be asked for identification. Those not carrying identification will not be permitted entry.
Those who are 17 and under without an adult supervising, will not be permitted entry.

Children aged 17 years and under must be accompanied by an adult aged 18 years or over at all times during the festival. Adults will not be allowed to drop children off and leave them for the day they must be paying guests at the event and remain with the children at all times.

It is a mandatory condition of entry that for under 18s they wear an 'Under 18's' wristband with the telephone number of their elected guardian written on it to enable easy identification of children onsite.

What can and can't I bring onto the festival site?

Please find an extensive list below.
Once I arrive, is the site easy to get around?
Yes, signage is displayed around the site supporting the site map which will be shared with festival goers.

I have a camper van/caravan/trailer/tent - where do I camp?

There is no camping available on site. Labour Live is a day festival.

THE FESTIVAL SITE

We are coming as a family, is there an area for us?

Yes, it's a family fun festival. Keep scrolling for our Families section.

Can I get re-entry if I was to leave the festival to come back?

There is no readmission if you leave the site unless under exceptional circumstance.

If I have a disability is this event suitable for me?

Please see our Accessibility section, below.

Can I bring my pet?

No. Only support dogs are permitted.

Can I bring in my own alcohol?

No alcohol is permitted inside the grounds. There will be bars on the site selling a range of alcoholic beverages.

Can I bring food into the festival?

Small amounts of food for personal consumption permitted. There will be catering on site selling a range of meals and snacks.

Can I bring a BBQ?

No. There is no disposable barbeques or camping stoves permitted within the site.

Can I get cash out at the festival?

There are machines located close to the venue at Wood Green.

We will have cash machines on site, although there will be a charge on these machines. Some food traders may also have cash machines.

Can I bring recreational drugs?

No, both illegal and legal highs are not permitted and your stay with us will be short. There will be an amnesty bin at the site gates.

Is it okay to bring my own sound system / stereo?

No.

What does 'leave no trace' mean?

We believe in leaving the land the way that it was when we arrived. Please find more information on sustainability and the environment in the section below.

Is there any lock up service for valuables?

No, please consider what you bring to site.

Where will I find lost property?

There will be a sign-posted area to collect and hand in lost property on site. After the event please contact with regards to any lost property labourlive@labour.org.uk

EVENT INFO

Timings

Labour Live will take place on Saturday 16 June at White Hart Lane Recreation Ground, 59 White Hart Lane, London N22 5SJ

Gates open at 12:00 and the last act will end around 20:00 aiming for the gates to be closed at 21:00. Last entry to the festival site will be at 19:30.

There is a no readmission policy and only under exceptional cases will festival goers be allowed back in.

Age restrictions

Labour Live is a family event and therefore opens to anyone of any age.

Children aged 17 years and under must be accompanied by an adult aged 18 years or over at all times during the festival. Adults will not be allowed to drop children off and leave them for the day they must be paying guests at the event and remain with the children at all times.

It is a mandatory condition of entry that for under 18s they wear an 'Under 18's' wristband with the telephone number of their elected guardian written on it to enable easy identification of children onsite.

Children aged 13 and under can attend for free.

We recommend that children are required to wear hearing defenders as to protect them from aural harm.

Hotels nearby

Labour Live is a one day festival that does not involve any camping.
If you are looking to stay overnight after or before the festival we advise you to look for a hotel near to Wood Green. Public transport will still be in operation after the festival ends if you need to get around Greater London.

Identification (ID) - entering

Attendees with bags will be searched upon entry and you may be asked for identification. Those not carrying identification will not be permitted entry.

Those who are 17 and under without an adult supervising, will not be permitted entry.

It is a mandatory condition of entry that for under 18s they wear an 'Under 18's' wristband with the telephone number of their elected guardian written on it to enable easy identification of children onsite.

Buying alcohol

A challenge 21 policy will be in place for all alcohol sales on site. If you look under 21 we will need valid ID from you or we will not sell you alcohol.

The only accepted ID documentation will be:

  • A passport
  • Driving licence (photo ID)
  • A Proof of Age Card bearing a PASS hologram
  • A national identity card issued by an EU member state
  • A Ministry of Defence identity card

Any under 18's who appear to be or are found to be intoxicated will be taken to the Welfare area where they will be supervised, and their parents or guardians contacted. If no contacts can be found then they will be passed on to the police for further care.

What you can & can't bring on site

Things to remember:

  • Your ticket
  • Attendees should bring photo ID. Your Oyster, contactless card, travel card or train tickets.
  • Bring cash and/or your debit/credit card with something to keep it safe.
  • We will have cash machines on site, which accept all UK debit cards, VISA, MasterCard, AMEX and most overseas debit cards. There will be a fee per transaction. We will also have a trained engineer on site.
  • Clothing for any weather eventuality - sun hat and glasses, waterproofs, a warm jumper
  • Sun lotion.
  • Medication if needed.
  • Remember to tell your friends, fellow festival companions of any allergies you have.
  • Check the latest weather before you leave.
  • Mobile phone and contact number. Portable battery pack if needed

Things you should not bring:

  • Please do not bring anything made of glass, or any cans - including perfume or mirrors
  • Bags over A4 size.
  • Air horns, mega phones, vuvuzulas, drums, sound systems
  • Aerosols over 250ml, blow torches, spray cans
  • Alcohol or any drink over 500ml - only small unopened bottles permitted no glass or cans.
  • Small amounts of food for personal consumption permitted
  • BBQs, gas cylinders, cutlery, cool bags or boxes, cooking utensils
  • Balloons, banners, Chinese lanterns, kites, flags with poles, flares/distress or smoke flares/smoke bombs, gazebos, laser equipment or laser pens
  • Animals or pets with the exception of assistance dogs
  • Professional audio visual recording equipment's such as tape recorders, film or video equipment are not allowed on site. Cameras for personal use are allowed.
  • Flying or filming with drones is not allowed on site before, during or after the festival for the period we are on site.
  • No legal highs or Nitrous Oxide (laughing gas)
  • No illegal substances
  • Weapons or penknives
  • Bicycles, scooters or roller skates.

Food and drink

At Labour Live we aim to amaze and delight you with an array of food and drink to tantalise your taste buds at purse pleasing prizes. We will have around 20 food stalls to choose from. Please eat to your heart's content!

Some traders will take card payments; we will also have ATMs on site. There will be a fee per transaction. We will also have a trained engineer on site.

We allow you to bring snacks and soft drinks into the festival for your own consumption provided that any soft drinks are held in unopened or sealed container with a capacity of 500ml or less. If you are bringing snacks please do so in a small A4 rucksack or bag. Please do not bring any glass, cans, or excess plastic packaging on site. No bags over A4 size will be allowed in.

Bags allowed

Large bags or holdalls are not permitted onto the festival site and there are no cloakroom or storage facilities. Rucksacks or small bags are allowed into the festival with the dimensions W21cm x H30cm x D8cm (A4 size)

Bags will be searched on entry to the festival, to avoid lengthy queues we strongly advise that you do not bring bags.

Bags cannot be left at entrances or unaccompanied. Any items left will be removed and disposed of.

Please note that you will have bags searched at the entrance which may include a full body pat down and the use of hand held metal detectors. Please allow plenty of time to get into the festival and for the entry procedures, tickets checks and searches. Any contraband items will be removed before entry if found.

Lost property

There will be a signposted area to collect and hand in lost property on site. After the event please contact with regards to any lost property labourlive@labour.org.uk

EVENT SAFETY

Event safety - care and safety on site

Irrespective of the background of any festival attendee, be that gender, race, disability, age, religion or belief, sexual orientation, gender reassignment or gender identity, marital or civil partnership status, pregnancy or maternity status we do not accept any discrimination towards any one or any group at any of our events.

Personal safety on site

Please remember the following:

  • Take time to get to know how the festival site is laid out so you can easily find toilets, the free to use water points and stewards
  • Organise a point to meet with your friends and decide on a time and place to meet up later in case your group is separated.
  • Remember to keep your mobile phone charged in case you need it.
  • Stay hydrated, please make sure you drink plenty of water.
  • Drink responsibly and know your limits. Alcohol can only be consumed by people over the age of 18.
  • Be aware of the security measures in place - see below.
  • Keep your personal belongings safe. Please be aware there is no cloakroom and no large bags are allowed on site.
  • Please be aware what you can and can't bring on site - a full list is on this page.
  • Please speak to a festival steward if there is anything you need help with, whether this is asking for directions or to report something/someone you are worried about
  • The Welfare tent is open throughout the event and staffed by experienced and trained people. They can provide confidential advice and support about drugs, alcohol, legal highs, victims of crime, mental health and support for families. They offer a monitored rest and recovery area if you've overdone it. Please go to the Welfare Tent if you experience any problems or need to talk to someone for any reason. They are also there to support vulnerable and missing children and adults.
  • Those with chronic conditions such as epilepsy, asthma and diabetes should bring all their usual medications to cover the festival period, and to be aware they may require hospital treatment if they don't take it.

Welfare facilities

Medical and welfare facilities are available to everyone.

There will be signed First Aid points located across the festival site.

The Welfare tent is open throughout the event and staffed by experienced and trained people. They can provide confidential advice and support about drugs, alcohol, legal highs, victims of crime, mental health and support for families. They offer a monitored rest and recovery area if you've overdone it. Please go to the Welfare Tent if you experience any problems or need to talk to someone for any reason. They are also there to support vulnerable and missing children and adults including working with security and the emergency services in assisting with coordination of the search effort and escalating when necessary.

Those with chronic conditions such as epilepsy, asthma and diabetes should bring all their usual medications to cover the festival period, and to be aware they may require hospital treatment if they don't take it.

If you have any concerns about the facilities you may need at Labour Live please contact labourlive@labour.org.uk

Security

Full security of the event including:

  • Ticket checks on entry - no re-admission except in exceptional circumstances
  • Perimeter guards to ensure no unauthorised entry into the festival.
  • Roaming patrols with the festival site.
  • A static help point.

What to do in an emergency

In an emergency stay calm and follow the instructions of the emergency services, security staff or stewards.

If you need to report a non-emergency crime while at the festival please call 101.

If you need to report a serious or life-threatening crime and in the unlikely event you cannot find a member of staff or security please call 999.

TRANSPORT

Cycling

We will be providing bike racks. Festival goers leave their bikes there at their own risk.

Buses

Bus routes - 121, 141, 329 - all go via Nightingale Road the nearest bus stop to the festival. Or the following buses go to Wood Green Tube station which is a short 7 minute walk to the festival.

Other bus routes that end near Wood Green or the festival include 184, 221, 232, 329, N29, N91, W4, 29, 67, 230, etc all.

Coaches

Constituency Labour Parties around the country are encouraged to put on coaches to and from the event.
If you are organising a coach for your CLP contact us: labourlive@labour.org.uk
We can list the details of the coach, and the person to contact to get a space on it. We can also advise on drop off and pick up points, although we will only have a limited number of spaces for parking etc.

Tube/train

Wood Green tube station on the Piccadilly Line is the nearest station to the festival.
Further afield are Turnpike Lane and Bounds Green also on the Piccadilly Line.

The nearest over ground train stations are Alexandra Palace on the Great Northern line.

Taxis

The nearest black taxi rank is at High Road/Gladstone Avenue near Wood Green station.

TFL planner

Plan your journey at www.tfl.gov.uk

At the end of the night

A managed queuing system will be in place to leave the festival.

For future updates please keep checking this page or email labourlive@labour.org.uk

Wood Green tube station

Use the westbound Piccadilly line for central London. At Finsbury Park or King's Cross station you can change onto the Victoria lines.

Travel updates

Keep up to date with the latest travel updates:
TFL Piccadilly Line - @Piccadillyline
TFL Bus Alerts - @TFLBusAlerts
MPS Haringey - @MPSHaringey

ACCESSIBILITY

Please note: The Labour Party wants the festival to be as accessible as possible. The below process ensures access to those who may otherwise not be able to physically access the festival.

We will have the following facilities on site.

  • Disabled accessible viewing platform - on a first come first served basis.
  • PA/carer ticket at no extra charge.
  • Accessible toilet facilities - near the disabled accessible viewing platform and at every sanitation block on site.
  • A guide dog exercise area.

How to apply for a PA/carer ticket

Once you have bought your ticket, if you require use of accessible facilities or wish to apply for a personal assistant ticket, please e-mail us at labourlive@labour.org.uk with the following information.

  • 1. Full name of the disabled person
  • 2. Ticket ID number
  • 3. Full name of personal assistant

Once all documentation has been received and processed, you will receive confirmation by email. All documentation is kept secure and destroyed after processing.

When you arrive at the entrance gates, please ask the traffic stewards to direct you to Box Office gates where you can collect your wristbands for you and your personal assistant.

Travel (blue badge parking)

We will have blue badge parking near the site. For future updates please keep checking this page or email labourlive@labour.org.uk

Event Mobility

Mobility scooters are available for hire at Labour Live. Hire is undertaken directly with users at the festival and Event Mobility and is not organised by the festival. Event Mobility are providing electric scooters and manual wheelchairs for the use of the mobility impaired visitors at the show.

To reserve an electric scooter or manual wheelchair you can book online here . Print out an advance booking form from the website or contact the Event Mobility office on 01386 725391 to request a form to be posted to you.

The charity asks £25 for an electric scooter and £10 for a manual wheelchair.

Please be aware that advance bookings cannot be made by phone.

Medication

Those with chronic conditions such as epilepsy, asthma and diabetes should bring all their usual medications to cover the festival period, and to be aware they may require hospital treatment if they don't take it.

Effect Lighting

Smoke machines, strobe lights and fireworks are not in use, although other effects may be in use during the event.

Security and Safety

We will have a significant security presence on site as well as on duty stewards and staff, all of which will be wearing a uniform that is clear who is security and who is stewarding. For any emergencies, locate a member of staff who will be able to assist, escalate or locate the correct assistance.

In the instance of the site evacuation, staff on duty at the disabled accessible viewing platform will assist in moving everyone.

Contact

If you have any questions about the information below please contact us via email on labourlive@labour.org.uk

Ground Surface/Accessible routes

The majority of the festival site ground surface is grass. In wet conditions the ground can become muddy. There is some hard standing and trackway dividing the areas although the field itself is on a small upward slope. Please be aware that you will still need to walk over some grassy areas.

RESIDENTS

Event Noise

Labour Live will work closely with the local authority to manage sound levels and meet licensing requirements. A noise assessment and management plan will be conducted and modern sound systems will be used that reduce noise impact.

Crowd Noise

Crowd noise is not expected to be a problem during the event and the main outdoor stage. The site should be closed by 21.00.

Posters will be displayed at the main exit asking attendees to leave quietly, and staff on site will spread the message verbally.

Lights

Security and site lighting will be positioned to prevent any light spillage into residential windows. Effect lighting will not travel far as the main stage will have ended before it gets naturally dark.

ENVIRONMENT

Being environmentally sustainable is very important to Labour Live. So here are some of the ways in which you can help us be as eco-friendly as possible.

Food and drink

We stipulate that all our food traders adhere to these minimum standards. All tea, coffee, hot chocolate, sugar and bananas are Fairtrade. All meat/dairy should be a minimum standard of British Red Tractor. Fish should not be on the Marine Conservation Society's 'Fish to Avoid' list.

Travel

Travelling to a festival makes up ¾ of the total carbon emissions generated at music festivals. Please travel by public transport or consider cycling. We will have cycle racks near the site.

Plastic cups

The cups at our bars will be paper and lined with wax, with small amounts of plastic. Our bars will charge 10p on top of the price of each drink bought and this can be reclaimed at a static recycling point.

We do not use plastic straws. You will not see any at our bars.

Waste

We will have a general waste and mixed recycling bins on size. Please dispose of any rubbish in the bins provided.

Please do not drop cigarette butts on the floor and dispose of these in the bins provided.

FAMILIES & CHILDREN

Age Restrictions

Labour Live is a family event and therefore open to anyone of any age.

Children aged 17 years and under must be accompanied by an adult aged 18 years or over at all times during the festival. Adults will not be allowed to drop children off and leave them for the day they must be paying guests at the event and remain with the children at all times.

It is a mandatory condition of entry that for under 18s they wear an 'Under 18's' wristband with the telephone number of their elected guardian written on it to enable easy identification of children onsite.

Children aged 13 and under can attend for free.

Children's Area

We will have a children's play area with activities for all the family.

No Children Areas

Children under 5 are not allowed at front of stage.

Protection of Aural Harm

We encourage supervising adults to ensure hearing defenders are worn by children on site.

The festival will contain acts unsuitable for children. The final judgement and responsibility for what the child sees remains with the parent.

GET INVOLVED

How can I get involved in Stewarding / Volunteering at the festival?

Applications for volunteering will open soon

I'm an artist - how can I play at the festival?

Please contact events@labour.org.uk

I am a trader/caterer - how do I apply to trade at the festival?

You can apply to be a trader at www.labevents.org/labourlivetraders

CONTACT US

Contact email: labourlive@labour.org.uk
Contact number: 0345 260 2516 (open Monday - Friday, 9am - 5pm)

Address: The Labour Party
Kings Manor
Labour Central
Newcastle upon Tyne
NE1 6PA
For any press enquiries, please contact: press@labour.org.uk